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Email Support

SPF Records Yes on Email / Phone / Remote Desktop
Application Enablement Yes on Email / Phone / Remote Desktop
Branding (Logo and Colour) on UI Yes on Email / Phone / Remote Desktop
Administrator Account Yes on Email / Phone / Remote Desktop
Users & Group Creation Yes on Email / Phone / Remote Desktop
Migration Planning /Execution Yes on Email / Phone / Remote Desktop
Desktop Client Configuration like Outlook, Thunderbird, Mail etc. Yes on Email / Phone / Remote Desktop
Mobile Client Configuration Yes on Email / Phone / Remote Desktop
Post Implementation Support for 15 days Yes on Email / Phone / Remote Desktop
Organisational Email Policy Implementation Yes on Email / Phone / Remote Desktop
User Training Yes on Email / Phone / Remote Desktop
Change Management Yes
Personalised Support Yes 24 X 7
Priority Support Telephone Numbers Yes
Third Party integration and Support Yes on Email / Phone / Remote Desktop / Personal Visit
Faster SLA Response Times Yes
Prioritized Response to cases Yes


A few reasons to get Business Email Solutions's Managed Email Services

The migration rate can be limited by hardware and/or network latency issues. Factors that can affect migration speed include:

  • Physical resources on the client machine, like CPU, memory, disk speed, and network connection speed.
  • Physical resources on the Microsoft® Exchange or IMAP server.
  • The overall speed of your network and your connection to external networks.
  • The amount of traffic outside your network.
  • Size of attachments in email.


Support Hours
 
During 10 a.m. to 6 p.m.

24X7 ( After Office Hours on critical issues )
Email not working,Migration related issues, Admin Console details, Policy Setup, Mail Client Configuration (Please do not expect us to support any technology or product which we do not represent)
  Everything related to G Suite as per subscribed package.
  Emails not working, Critical policy changes, User suspension or deletion issue, Data recovery (restoration upto 5 days from deletion), DNS errors. Any other critical issue.